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Online ordering is suitable for all customers who would otherwise, call, fax or email their order, including: mobile vendors, restaurants, scooping parlours, grocery stores, convenience stores, food service and more.
Should you encounter any difficulties, please reach out to us for assistance by phone (during business hours) or email. Here are a few things you can troubleshoot on the spot:
Are you on the correct website? There is a different website for Canadian customers vs American customers
If you have multiple email addresses, are you using the same one you provided to us? Is it spelt correctly?
Click ‘Forgot Password’ to reset.
If you cannot find the product you are looking for, try the search bar first. While discontinued products are removed as quickly as possible, if you are missing an entire category of products, contact us to have them added to your portfolio.
When in doubt, take a screenshot and submit it to orderdesk@transcold.com. Screenshots are a huge help to us to help troubleshoot the problem.
Long day? You can place your order any time, day or night. Your order will be considered received the next business day. Be aware that your regular order cut off times will still apply.
Codes and names can sometimes change or be confusing, but online you can see all product pictures and skip the fine print. You’ll also be able to view your entire product catalog and discover new flavours and products that your customers may enjoy.
No pen and paper, no problem! There’s no escaping that when you fax, phone, or even email your order, multiple copies may be made by both TransCold and yourself. Online ordering strongly deters waste.
To err is human! We strive for accuracy everywhere, but electronic order entry removes multiple potential error points and allows us to serve you better.
Can’t think what you want? You can see your full (online) order history and repeat any order. Canadian customers, click on your store name (top left) and select orders. American customers see this right away on their home screen.
Not sure how your order adds up? Online ordering gives you an instant tally.
It’s easy! Our system is designed to be simple and user friendly. We’re always happy to assist during business hours.
Payment is still made on delivery, so you can keep your current payment terms, be they cash, credit card or otherwise.
Reach out to us now to set up your account!
Our call centre and Canadian offices will be closed all day on February 28th to attend annual meetings. All deliveries will proceed as scheduled. American locations will not be impacted other than the call centre closure. For call centre emergencies, please contact 778-710-6325.